pkr298 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") governs the collection, processing, storage and disclosure of personal data by pkr298 ("pkr298", "we", "us", "our") in connection with the operation of the online betting and casino platform available at pkr298.app.

This Policy applies to all individuals who visit, register with, or otherwise interact with pkr298 – including players who access the platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and other locations across Pakistan. By registering an account or using any Services on pkr298, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller Information

pkr298, operating through pkr298.app, acts as the data controller in respect of personal data processed through this platform. For all privacy-related queries, requests or complaints, you may contact our Data Protection team using the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

pkr298 collects personal data that is necessary for the operation of its Services and compliance with applicable regulations. The categories of personal data we collect include:

We do not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification and responsible gaming compliance, such as self-exclusion requests.

4. How We Collect Your Data

pkr298 collects personal data through the following means:

• Direct provision: Information you submit when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or responding to promotions.
• Automated collection: Technical data collected automatically when you access the pkr298 platform, including IP address, device identifiers, session data and browser information through cookies and server logs.
• Payment providers: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah when you conduct PKR deposits or withdrawals.
• Identity verification services: Data returned from third-party verification providers used to confirm your identity and age in accordance with our 18+ requirement.

5. Legal Basis for Processing

pkr298 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process PKR transactions, settle bets, and deliver the Services you have signed up for.
• Legal obligation: Processing necessary to comply with applicable anti-money laundering requirements, age verification obligations and fraud prevention duties.
• Legitimate interests: Processing for platform security, fraud detection, responsible gaming monitoring, and improvement of the pkr298 platform – where such processing does not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent which may be withdrawn at any time.

6. How We Use Your Personal Data

pkr298 uses the personal data it collects for the following purposes:

• To create, verify, maintain and administer your pkr298 Account.
• To process PKR deposits and withdrawals via your chosen payment method and to maintain accurate financial records.
• To provide sports betting, casino and gaming Services, including settlement of bets and credits of winnings.
• To verify your age and identity in compliance with our 18+ minimum age requirement.
• To detect, investigate and prevent fraud, money laundering, match-fixing and other prohibited conduct.
• To monitor gambling patterns and apply responsible gaming interventions where appropriate, including automatic triggers for deposit limit reviews or self-exclusion recommendations.
• To respond to customer support enquiries and resolve disputes.
• To send transactional communications, including deposit confirmations, withdrawal notifications and security alerts.
• To send promotional communications where you have opted in to receive them.
• To analyse platform usage data to improve pkr298's Services, game offerings and user experience.

pkr298 does not use automated decision-making that produces legal or similarly significant effects on players without the ability to request human review.

7. Payment Data and PKR Transactions

pkr298 processes financial data strictly for the purpose of facilitating PKR deposits and withdrawals. We do not store full payment credentials for JazzCash, Easypaisa or bank accounts. Payment transactions are processed through the infrastructure of the respective payment provider, and pkr298 receives only a transaction reference and confirmation of successful payment.

All PKR transaction records are retained for a minimum period as required by applicable financial record-keeping obligations. These records may be disclosed to regulatory or law enforcement authorities upon lawful request.

8. Cookies and Tracking Technologies

pkr298 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your browser that help us recognise returning users, maintain session security, and analyse platform usage. The categories of cookies we use include:

• Strictly necessary cookies: Required for core platform functionality, including login session management and security tokens. These cannot be disabled.
• Performance cookies: Collect anonymous data on how players use pkr298, helping us identify which pages load slowly or where players encounter errors.
• Functional cookies: Remember your preferences such as language settings and previously used deposit methods to improve your experience on return visits.
• Analytics cookies: Used to understand aggregate player behaviour and improve our Services. Data collected is anonymised and not linked to individual identities for analytics purposes.

You may adjust cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in or use pkr298 Services. Consent for non-essential cookies may be withdrawn at any time through your account preferences.

9. Data Sharing and Third Parties

pkr298 does not sell, rent or trade your personal data to third parties for their independent marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah receive transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party services used to verify age and identity as required by our 18+ policy and anti-fraud procedures.
• Technology service providers: Platform hosting, database, customer support and analytics providers engaged under data processing agreements that restrict their use of your data to service delivery purposes only.
• Game providers: Where you play third-party casino games within the pkr298 platform, limited data necessary for game session management may be shared with the relevant game provider.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information, including in response to court orders, anti-money laundering reporting obligations, or fraud investigations.

All third-party service providers engaged by pkr298 are contractually obligated to process personal data only in accordance with pkr298's instructions and to maintain appropriate security measures.

10. Data Retention

pkr298 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. General retention guidelines are as follows:

• Account data: Retained for the duration of your Account plus a minimum of five years following Account closure, to comply with anti-money laundering record-keeping requirements.
• Financial transaction data: Retained for a minimum of five years from the date of the transaction.
• Gaming and bet records: Retained for a minimum of three years from the date of the relevant activity.
• Support correspondence: Retained for up to two years from the date of the interaction, or longer if the subject matter of the correspondence relates to an ongoing dispute.
• Technical and log data: Typically retained for up to 12 months for security and operational purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an individual.

11. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in respect of your personal data held by pkr298:

• Right of access: To request a copy of the personal data pkr298 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where there is no legitimate legal basis for its continued retention, subject to overriding legal obligations.
• Right to restriction: To request that pkr298 restricts the processing of your data in certain circumstances.
• Right to data portability: To receive a copy of personal data you have provided to pkr298 in a structured, machine-readable format.
• Right to withdraw consent: To withdraw any consent given to pkr298 for specific processing activities at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: To object to processing based on legitimate interests, subject to pkr298's overriding grounds for that processing.

To exercise any of the above rights, please contact pkr298 using the details in Section 15. We will respond to valid requests within 30 days. Note that exercising certain rights, such as data erasure, may result in Account closure if the retained data is necessary for contractual or legal compliance purposes.

12. Data Security

pkr298 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Security measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal data, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments of platform infrastructure, and two-factor authentication options for player accounts.

Notwithstanding these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your pkr298 login credentials and for notifying us promptly if you suspect a security breach affecting your Account.

13. Children's Privacy

pkr298's Services are strictly prohibited for individuals under the age of 18. We do not knowingly collect personal data from persons under 18 years of age. Age verification is conducted during the registration process and, where necessary, through documentary verification. If pkr298 becomes aware that personal data has been collected from a person under 18, the relevant Account will be immediately closed, all funds returned to the depositing source, and the data deleted to the extent permitted by law.

If you have reason to believe that a minor has registered an Account with pkr298, please contact us immediately at the email address provided in Section 15.

14. Changes to This Policy

pkr298 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or the Services we offer. Material changes will be communicated to registered players via their registered email address or by prominent notice on the pkr298 platform prior to the change taking effect. Continued use of the platform following notification of a material change constitutes acceptance of the updated Policy. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

15. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by pkr298, please contact our support team. Our English-speaking team is available 24/7.

Email: [email protected] (plain text – not a clickable link)

We aim to respond to all privacy-related enquiries within 30 calendar days. Complex or multiple requests may require additional time; we will communicate any expected delays promptly.